Frequently Asked Questions

For all queries, kindly contact our customer service team at orders@qahraba.com

Delivery:

Can I track my order?

Once we ship the items we will send you an email containing the courier company name and tracking number for your reference. You can always contact them for accurate shipping time.

How many days will delivery take?

All local UAE deliveries will be done within 1-2 working days from time of confirmation.

What are shipping costs? 

All local UAE deliveries will cost a flat fee of AED 25 (Inc VAT) for order values below AED 250. All orders above this value will be shipped for free.

Do you ship internationally?

Currently we only ship within UAE however international customers can process their orders on our website and email us how they would like to ship their orders - via in store collection through an agent or delivery to your carrier's warehouse.

Orders:

Can I amend my order?

You can amend or cancel your order within 1 hour of placing it after which it will be sent to our team for packing and fulfillment. Send us an email at orders@qahraba.com if you wish to make any changes.

Order items are out of stock

If you have placed an order for an item which is no longer in stock, we will process your refund immediately. We are sorry for the inconvenience caused

Order Validity:

Cash on Delivery/Collection orders placed on our website will be considered as cancelled if the order is not collected within 7 days from confirmation.

Customer Account

Why should I create an account?

Creating an account ensures that all your details are saved ensuring a quick checkout. In addition you can always review all your previous orders with us.

Tax Invoices

Send us an email at orders@qahraba.com with your order number requesting for a tax invoice and our team will send it as soon as possible.

Wishlist Products

You have no items in wishlist.