Frequently Asked Questions

For all queries, kindly contact our customer service team at orders@qahraba.com

 

Delivery:

 

Can I track my order?

 

Once we ship the items we will send you an email containing the courier company name and tracking number for your reference. You can always contact them for accurate shipping time.

 

How many days will delivery take?

 

All local UAE deliveries will be done within 1-2 working days from time of confirmation.

 

What are shipping costs? 

 

All local UAE deliveries will cost a flat fee of AED 25 (Inc VAT) for order values below AED 250. All orders above this value will be shipped for free.

 

Do you ship internationally?

 

Yes we ship globally. You will see the delivery charges to your destination at the time of checkout

 

Orders:

 

Can I amend my order?

You can amend or cancel your order within 1 hour of placing it after which it will be sent to our team for packing and fulfillment. Send us an email at orders@qahraba.com or call us at +971-4-2949708 if you wish to make any changes.

 

Order items are out of stock

 

If you have placed an order for an item which is no longer in stock, we will process your refund immediately. We are sorry for the inconvenience caused

 

Order Validity:

 

Cash on Delivery/Collection orders placed on our website will be considered as cancelled if the order is not collected within 7 days from confirmation.

 

Customer Account

 

Why should I create an account?

 

Creating an account ensures that all your details are saved ensuring a quick checkout. In addition you can always review all your previous orders with usand book for any refunds.

Tax Invoices

 

Send us an email at orders@qahraba.com with your order number requesting for a tax invoice and our team will send it as soon as possible.