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Can I track my order?
Once we ship the items we will send you an email containing the courier company name and tracking number for your reference. You can always contact them for accurate shipping time.
How many days will delivery take?
All local UAE deliveries will be done within 1-2 working days from time of confirmation.
What are shipping costs?
All local UAE deliveries will cost a flat fee of AED 25 (Inc VAT) for order values below AED 250. All orders above this value will be shipped for free.
Do you ship internationally?
Currently we only ship within UAE however international customers can process their orders on our website and email us how they would like to ship their orders - via in store collection through an agent or delivery to your carrier's warehouse.
Can I amend my order?
You can amend or cancel your order within 1 hour of placing it after which it will be sent to our team for packing and fulfillment. Send us an email at firstname.lastname@example.org if you wish to make any changes.
Order items are out of stock
If you have placed an order for an item which is no longer in stock, we will process your refund immediately. We are sorry for the inconvenience caused
Cash on Delivery/Collection orders placed on our website will be considered as cancelled if the order is not collected within 7 days from confirmation.
Why should I create an account?
Creating an account ensures that all your details are saved ensuring a quick checkout. In addition you can always review all your previous orders with us.
Send us an email at email@example.com with your order number requesting for a tax invoice and our team will send it as soon as possible.
If would like to return an order, kindly contact us at firstname.lastname@example.org with your order number within 7 days of delivery.
Customers will have to pay for all return charges to our store (Local & International): Our team will inspect the item to ensure that it is in its original packing, unopened and unused. Refunds will then be issued accordingly.
Payments via debit/card: All payments made via a debit or a credit card will be refunded directly to your card.
All Payments made in Cash will be refunded immediately at the time the product is returned to our store and inspected by our staff.
Shipping within UAE
There is a flat fee of AED 25.00 for order values below AED 250. All order values above receive free shipping across UAE except Free Zones.
For customers outside of the UAE, you can select your country at checkout. If your country is not listed, drop us an email and we can assist in shipping to your destination. You can also email us if you wish to use your own logistics provider.
Customs & Other Taxes:
The shipping charges listed exclude any local customs, taxes, or other charges that will be levied at the point of destination. The charges displayed are for delivery only.